what is Consumer Protection Act

A consumer is a user of goods and services, therefore, every producer is also a consumer. However, conflicting interest have categorised them, inevitably, into two groups. The industrial revolution brought in the concept of standardization and mass production and over the year.

This paved the way for enactment of the consumer protection act in 1986 providing for simple, quick and easy remedy to consumer under three tier agency at the district level at the state level and at the national level. Who made the app more effective and meaningful, necessary changes have been bought by consumer protection (Amendment) Act, 2002, which came into force w.e.f march 15, 2003.

This act is based on the basic right of consumers as defined by the international organisation of consumers viz., the right to safety, to information, of choice, to be heard, to redress all, to consumer education, to healthy environment and to basic need.

Scope of this act :-

The act extend to the whole of India accept the state of Jammu and Kashmir and applied to all goods and services unless otherwise notified by the central government. The act received the presidents assent on 24.12.1986. However, all provisions of the act except those relating to establishment, composition, jurisdiction, etc. Of the consumer dispute agencies( which came into force on1. 7.1987) came into force on 15.4.1987.

There are three types of redressal machinery under this act:-

1.District forum.

2.State Commission .

3.National Commission.